Terms of Service

Last updated: October 9, 2026

Disponible en français

1. Agreement

These Terms are an agreement between you and REPMILE LLC d/b/a TextAllora ("allora," "we," or "us"). By using allora ("the Service"), you agree to these Terms. If you do not agree, do not use the Service.

2. What allora Is

allora is a task and reminder assistant that communicates via SMS, MMS, RCS, and WhatsApp. You text us tasks and reminders, and we schedule, remind, and keep things moving.

allora is a productivity tool. It is not a medical, legal, financial, or professional advisory service.

3. Eligibility

You must be at least 18 years old to use allora. By using the Service, you confirm that you are.

If we learn that a user is under 18, we may close their account and delete their data.

Your Account

Your allora account is tied to your phone number. You are responsible for activity that comes from your number, so keep your phone secure. If your phone is lost or stolen, or you change your number, let us know at hello@textallora.com so we can protect your account.

4. Service Availability

allora is available in selected countries, and we may add or remove countries over time. Features, messaging channels, and delivery may vary by country. For information about how we handle your data based on your location, see our Privacy Policy and International Privacy Notice.

5. Billing

allora offers a free 3-day trial on both plans. After the trial, your card is charged for the plan you chose and your subscription begins. Cancel from your account at textallora.com/account (or text CANCEL ACCOUNT) before the trial ends and you will not be charged.

  • Monthly: $15/month, billed every month.
  • Annual: $90/year (works out to $7.50/month), billed once per year.

Payments are processed by Stripe. By subscribing, you authorize recurring charges to your payment method. If you provide an email address during checkout, allora will use it for account communications, billing notifications, and marketing emails (see Email Communications below).

Automatic renewal. Both plans renew automatically - monthly plans every month, annual plans every year - at the then-current price, until you cancel. For annual plans, we will send you a renewal reminder by text message (and by email where we have your email address) at least 15 days before each yearly renewal, stating the renewal date, the amount, and how to cancel. We may change prices with 30 days' notice via SMS; for annual plans, any price change applies only at your next renewal.

Cancellation and Deletion

You may cancel your subscription at any time by texting CANCEL ACCOUNT or through your account settings at textallora.com/account. If you cancel during the free trial, you will not be charged. After the trial, when you cancel, your subscription stops renewing and you retain full access until the end of the period you have already paid for (for annual plans, the rest of the year).

Subscription fees are non-refundable, and cancelling does not automatically generate a refund. We may, at our sole discretion and on a case-by-case basis, grant a refund (for example, a prorated refund of unused time). Nothing in this section limits any refund or cancellation right you have under applicable law. For a refund request, text CANCEL ACCOUNT or email hello@textallora.com.

When you request account deletion, your data is preserved for 30 days in case you wish to return. During this period, your tasks, messages, reminders, and preferences remain intact. You can reactivate by texting back or logging in. After 30 days, your product data (tasks, messages, reminders, calendar data, preferences) is permanently deleted. Your identity record and billing history are retained for legal and tax compliance. See our Privacy Policy for full details.

Payment Failures

If a payment fails, your subscription status is marked as past due. Our payment processor (Stripe) will automatically retry the charge. Your access to the service continues during the retry period. If all retry attempts fail, your subscription is canceled and the standard cancellation and data retention terms apply.

Referral Program

allora offers a referral program. When you share your referral code and someone signs up using it, both you and the referred user earn a $5 credit once the referred user qualifies. To qualify, the referred user must remain on a paid plan after their free trial ends. The free trial is one-time only, based on account creation date, not subscription date.

Credits are applied automatically as a discount on your next invoice. Key terms:

  • Credits are non-transferable and have no cash value
  • Unused credits expire 90 days after they are earned
  • Maximum credit applied per invoice: 50% of the invoice total, up to $50 in referral credits per billing cycle
  • One credit per referred user (duplicate referrals do not earn additional credits)

You may not use your own referral code. Abuse of the referral program, including creating multiple accounts, using automated tools to distribute codes, or any fraudulent activity, may result in forfeiture of all earned credits and deactivation of your referral code.

If a referred user receives a refund or disputes a charge, credits earned from that referral will be revoked for both parties. allora reserves the right to modify, suspend, or discontinue the referral program at any time.

6. SMS and WhatsApp Terms

By signing up, you consent to receive automated messages at the number you provide, including reminders, recommendations, and account notifications. Message frequency varies. Message and data rates may apply. See our Privacy Policy for how we handle your information.

  • Pause messages: text PAUSE (resume with RESUME)
  • Stop all messages: text STOP (re-subscribe with START)
  • Help: text HELP, or contact us at hello@textallora.com

Delivery is not guaranteed. SMS and WhatsApp depend on third-party carrier networks, Twilio's infrastructure, and your device. Messages may be delayed, filtered, or undelivered due to factors outside our control. We are not liable for delivery failures, and carriers are not liable for delayed or undelivered messages.

Text messages are not fully private. SMS, MMS, and RCS messages pass through your phone carrier and our messaging provider and are not encrypted end to end, so they could be seen or intercepted along the way. WhatsApp messages are encrypted on their way to WhatsApp, but WhatsApp's business service and our messaging provider decrypt them so allora can read and respond. Please think about this before sending anything sensitive. What you choose to send is at your own risk.

Email Communications

By completing checkout, you agree to receive emails at the email address provided during payment. These include:

  • Transactional emails: billing notifications, payment confirmations, account security alerts, and legal notices
  • Marketing and engagement emails: product updates, feedback requests, and re-engagement messages

You can opt out of marketing emails at any time via the unsubscribe link in each email or by emailing hello@textallora.com. Opting out of marketing emails does not affect transactional emails related to your account and billing.

7. AI Limitations

allora uses AI from providers including Anthropic, OpenAI, and Google to process your messages and generate responses. AI is not perfect. It may:

  • Misinterpret dates or times (e.g., "9" parsed as AM instead of PM)
  • Fail to extract a task from an ambiguous message
  • Schedule a reminder at the wrong time
  • Generate a response that doesn't match your intent

You are responsible for verifying that reminders are set correctly by reviewing the confirmation message allora sends. If it's wrong, reply to correct it.

When you share a link, allora may retrieve and analyze the content. We are not responsible for the accuracy of information extracted from third-party websites.

allora can also answer general questions. These answers are general information only. They may be incomplete, wrong, or out of date, and they are not medical, legal, financial, or other professional advice. For anything important, check with a qualified professional.

Do Not Rely on allora For:

  • Medication schedules or medical appointments
  • Legal deadlines (court dates, filings, statute of limitations)
  • Financial deadlines (tax filings, payment due dates)
  • Safety-critical actions
  • Emergency services dispatch (911, fire, police, ambulance, poison control) - allora cannot place emergency calls on your behalf
  • Any situation where a missed reminder could cause personal harm, financial loss, or legal consequences

allora is a supplementary productivity tool, not a replacement for calendars, alarms, or professional services.

8. Calendar Integrations

You may optionally connect your Google, Microsoft Outlook, or Apple (iCloud) calendar. Calendar integration is not required to use allora.

With calendar access enabled, allora can create, edit, move, and cancel events on your connected calendars when you ask it to, including events you created elsewhere. Cancelling or moving an event that has other attendees will notify those attendees through your calendar provider; this cannot be undone by allora. You are responsible for reviewing calendar changes allora makes at your request.

If you ask allora to manage events that include other people's information (such as attendee names or email addresses), you represent that you have the right to share that information with us for that purpose.

You can change your access level or disconnect any calendar at any time from your account settings. See our Privacy Policy for full details on calendar data handling.

Calendar events created or changed by allora are not guaranteed to be accurate. AI may misinterpret your request (e.g., wrong date, wrong duration). You are responsible for reviewing calendar events after creation or modification and correcting any errors.

9. Acceptable Use

You agree not to:

  • Send illegal, harmful, or abusive content
  • Use the Service to send spam or bulk messages
  • Use automated tools or bots to interact with the Service
  • Create multiple accounts to circumvent limits or bans
  • Impersonate others
  • Attempt to access other users' accounts
  • Interfere with or disrupt the Service
  • Copy, reverse engineer, decompile, or try to extract the source code, models, prompts, or underlying workings of the Service
  • Scrape, crawl, or collect data from the Service by automated means
  • Use the Service, or anything it produces, to build or train a competing product or AI model
  • Use the Service for any purpose that violates applicable law

We may suspend or terminate your account immediately, at our sole discretion, without notice or refund, if you violate these Terms, engage in abusive or fraudulent behavior, use the Service for spam, or act in a manner harmful to the Service or other users.

If we terminate your account for reasons unrelated to a Terms violation, we will refund any prepaid unused subscription fees on a prorated basis.

10. Content Ownership

You own the content you send to allora. You grant us a limited license to process and store it to operate the Service. We own the allora service, brand, and technology.

Sensitive information. allora is a task and reminder tool, not a secure storage service or password manager. Do not use allora to store passwords, PINs, security codes, bank or card numbers, government ID numbers, or other information that could cause harm if exposed. You are responsible for the content you choose to send and save. To the maximum extent permitted by law, allora is not liable for any loss or harm resulting from sensitive information you choose to store in the Service.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. WE DO NOT WARRANT THAT AI PROCESSING WILL BE ACCURATE, THAT REMINDERS WILL BE DELIVERED ON TIME, OR THAT SMS DELIVERY WILL SUCCEED. THE SERVICE DEPENDS ON THIRD-PARTY PROVIDERS (TWILIO, CARRIER NETWORKS, CLOUD INFRASTRUCTURE) WHOSE AVAILABILITY IS OUTSIDE OUR CONTROL.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALLORA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING:

  • LOSS FROM MISSED, LATE, OR INACCURATE REMINDERS
  • LOSS FROM AI MISINTERPRETATION OF MESSAGES
  • LOSS FROM SMS OR WHATSAPP DELIVERY FAILURES
  • LOSS FROM CALENDAR EVENTS CREATED WITH INCORRECT DETAILS
  • LOSS FROM CALENDAR EVENTS EDITED, MOVED, OR CANCELLED AT YOUR REQUEST, INCLUDING ATTENDEE NOTIFICATIONS
  • LOSS OF DATA, PROFITS, OR BUSINESS OPPORTUNITIES

OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE PAST 12 MONTHS, OR (B) $50. SOME JURISDICTIONS LIMIT THESE EXCLUSIONS; IN THOSE CASES, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

13. Indemnification

You agree to indemnify and hold allora harmless from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

14. Dispute Resolution

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES MOST DISPUTES TO BE DECIDED IN INDIVIDUAL ARBITRATION INSTEAD OF COURT, AND IT INCLUDES A JURY TRIAL WAIVER AND A CLASS ACTION WAIVER.

Informal first: Before formal proceedings, contact hello@textallora.com and attempt to resolve the dispute for at least 30 days.

Arbitration: Any dispute between you and allora that is not resolved informally will be settled by binding individual arbitration administered by JAMS, under the JAMS rules in effect when the arbitration is filed, including the JAMS Consumer Arbitration Minimum Standards. If you start an arbitration, you will pay no more than the consumer filing fee those standards allow, and allora will pay the rest of the JAMS and arbitrator fees. Hearings may take place by video or phone, or in the county where you live.

Federal Arbitration Act: These Terms involve interstate commerce, so the Federal Arbitration Act governs this arbitration agreement and whether it can be enforced. The arbitrator will apply the same laws and time limits for bringing claims that a court would.

Who decides: The arbitrator decides any dispute about whether a claim must be arbitrated, including disputes about the scope or enforceability of this arbitration agreement. However, only a court may decide whether the class action waiver is enforceable.

Jury trial waiver: BY AGREEING TO THESE TERMS, YOU AND ALLORA EACH GIVE UP THE RIGHT TO A TRIAL BY JURY.

Class action waiver: YOU AND ALLORA AGREE THAT DISPUTES WILL BE RESOLVED INDIVIDUALLY. EACH OF US WAIVES ANY RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.

Exceptions: Either party may bring an individual claim in small claims court. Either party may also go to court instead of arbitration to (a) stop misuse of its intellectual property, or (b) ask for a temporary court order to prevent harm while an arbitration is pending.

Public injunctive relief: Nothing in these Terms stops you from seeking public injunctive relief where the law allows it. Any such claim will be decided by a court, after the individual claims are arbitrated. If a court rules that the class action waiver cannot be enforced for a claim, that claim will be decided by a court, not in arbitration.

Many similar claims: If 25 or more similar claims are filed against allora by the same or coordinated lawyers, they will be handled in batches. First, up to 10 claims (5 chosen by each side) will be arbitrated. The other claims will wait, and no arbitration fees will be owed on them, until those first claims are decided. The parties will then try mediation. Any claims still unresolved will proceed in later batches. While a claim is waiting, the deadline for bringing it is paused.

Opt-out: You may opt out of arbitration by emailing hello@textallora.com within 30 days of first using the Service. If you were already using allora before October 6, 2026, you may also opt out within 30 days of that date. If you opt out, disputes will be resolved in courts in the State of Colorado.

Where this section does not apply: If you live in a place whose consumer laws do not allow mandatory arbitration or class action waivers in consumer contracts, including the Province of Quebec, the arbitration and class action waiver parts of this section do not apply to you. You may bring claims in the courts where you live, as your local law allows. All other parts of these Terms still apply.

15. Governing Law

These Terms are governed by the laws of the State of Colorado.

16. Changes

We may update these Terms as allora grows. When we do, we'll change the "Last updated" date above. For important changes, we'll do our best to let you know, usually by text, and sometimes by email or a notice on our website. An update starts applying on the date we post it unless we name a later date. Using allora after that date means you accept the update. If you don't, you can stop using allora and cancel your account anytime. An update never changes the rules for a dispute that either of us already knew about, or that was already filed, before the update.

17. General

Severability: If a court decides any part of these Terms can't be enforced, that part will be limited or removed only as much as needed, and the rest of these Terms stay in effect. For the arbitration and class action waiver parts of Section 14, the rules in Section 14 apply instead.

Entire agreement: These Terms, together with our Privacy Policy and any notices they refer to, are the full agreement between you and allora about the Service. Messages from allora's AI assistant are part of using the Service, not changes to these Terms. If the assistant says something that conflicts with these Terms, these Terms apply.

Transfer: allora may transfer these Terms to another company as part of a merger, acquisition, or sale of all or part of the business. You may not transfer your account or these Terms to anyone else without our written permission.

What continues after your account ends: Some parts of these Terms keep applying after your account ends, including those about payment you owe, how we handle your data during the deletion period, disclaimers, limits on liability, indemnification, dispute resolution, and this General section.

Feedback: If you send us ideas or suggestions about allora, you agree we may use them however we like, forever, without paying you or owing you anything. Any personal information in your feedback is still covered by our Privacy Policy.

California residents: You may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.

18. Contact

Questions? Email hello@textallora.com or contact us.

REPMILE LLC d/b/a TextAllora
6510-A S Academy Blvd PMB 206
Colorado Springs, CO 80906